Providing Goods and Services to People with Disabilities
Accurate Design & Communication Inc. is committed to excellence in serving all customers and employees including people with disabilities.
We do not have any Assisted Devices on the premises other than an entrance ramp to ensure those with physical disabilities can access our premises. We are located on the first floor for easy access.
Accurate welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. During the hiring process, tell job applicants when they are selected for an interview that accommodation will be provided. If an applicant or successful candidate requests an accommodation, discuss their needs with them and make adjustments to support them.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at 57 Auriga Drive, Accurate will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Accurate will provide training to employees and others who deal with the public or other third parties on our behalf.
All staff will be provided with training on the following topics at their orientation:
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Accurate’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use a support device or require the assistance of a service animal
- What to do if a person with a disability is having difficulty in accessing Accurate’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.
Customers and job applicants who wish to provide feedback on the way Accurate provides goods and services to people with disabilities can e-mail our Marc Landry, firstname.lastname@example.org. All feedback, including complaints, will be addresses by our executive team. Customers can expect to hear back in 3 working days.
Modifications to this or other policies
Any policy of Accurate’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.