Privacy Policy
We collect personal information from our website visitors in the regular course of doing business. The information below lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me on accurate.ca?
We collect the following information about you if you contact us with one of our contact forms:
- Name
- Email Address
By law we are required to keep it up-to-date, accurate and secure and to provide you with access to it on request. The information we collect is maintained in our secure database and access is limited to the person you contacted or their representatives.
When you visit our web site, we also:
- Install a cookie on your computer
This cookie is installed for marketing and advertising purposes only. We do not collect:
- Information about your computer, including your IP address and your computer’s location
- What other sites you’ve visited recently
If you do not wish to have a cookie from our website installed on your computer you may enable your browser to ‘block cookies’.
How do we use this information?
The main reasons we collect information from you are:
- Customer relationship management
- Customer service
- Marketing
The information you provide is used only for the purposes of direct communication with you. We will not disclose your information to another company without your consent. However, in some cases, we may pass on your name and address (e.g. to a courier company to complete a delivery) where consent is implied because we have an ongoing business relationship with you.
Accessible Customer Service Plan & Hiring Policy Customer Service Plan & Hiring Policy
Providing Goods and Services to People with Disabilities
Accurate Design & Communication Inc. is committed to excellence in serving all customers and employees including people with disabilities.
We do not have any Assisted Devices on the premises other than an entrance ramp to ensure those with physical disabilities can access our premises. We are located on the first floor for easy access.
Accurate welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. During the hiring process, tell job applicants when they are selected for an interview that accommodation will be provided. If an applicant or successful candidate requests an accommodation, discuss their needs with them and make adjustments to support them.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at 57 Auriga Drive, Accurate will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Training
Accurate will provide training to employees and others who deal with the public or other third parties on our behalf.
All staff will be provided with training on the following topics at their orientation:
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Accurate’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use a support device or require the assistance of a service animal
- What to do if a person with a disability is having difficulty in accessing Accurate’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.
Feedback process
Customers and job applicants who wish to provide feedback on the way Accurate provides goods and services to people with disabilities can e-mail our CEO and Partner, Stacey Sauve, at stacey@accurate.ca. All feedback, including complaints, will be addresses by our executive team. Customers can expect to hear back in 3 working days.
Modifications to this or other policies
Any policy of Accurate’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
