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Case Study.

Coaching Association of Canada • “Safe Sport” national campaign

“Safe Sport” national campaign

The Coaching Association of Canada (CAC) educates and certifies coaches, and celebrates their achievements at all levels of sport. Accurate Creative was hired by the CAC to build a strategic marketing campaign for their new Safe Sport Training module. The module was developed to help anyone involved in sport — whether they have direct contact with athletes or work in the background — to promote physical, psychological, and social health. Though the training module itself is unique, it aligns with the Universal Code of Conduct to Prevent and Address Maltreatment in Sport. 

The process included interviewing members of the CAC team to provide us with in-depth details of their new training module vision—from concept to delivery. This gave us the insight we needed for our research. It included examining other similar programs around the world and how effective their programs were in supporting sports. Based on our findings, we conceptualized how we’d position and brand the Safe Sport Training module for a successful public launch and the program’s lifetime.

Our contribution went beyond designing a great-looking suite of products. Accurate refined key messages and built the Safe Sport Training brand from the ground up, starting with logos in both official languages that inspired a wide range of branded products including a series of both print and digital items.

Accurate worked with the CAC to strategize and build the foundations of the flagship website, including content structure, wireframes, and design. We then collaborated closely with content and web development teams to successfully launch the new site in time for the client’s April 1st program launch date.

Services provided:

  • Project management
  • Creative and strategic consultation
  • Concept development
  • Brand development
  • Content development, including key messaging
  • UI/UX design and consultation
  • Web and print design

Top to bottom from left to right: Program logo; website design UX/UI; HTML email design; marketing kit document; pop-up banner (one per language); and poster.

Coaching Association of Canada's Safe Sport campaign

Results:

The results of the national program brand were bold and captivating. The bilingual logo, tagline and strong colour palette inspired the brand system. The use of visually arresting photography interwoven with elements of the logo bolstered the key messaging. The collective of these visual elements positions the brand so that all athletes, regardless of sport, immediately recognize it.

The CAC reported “great engagement on social media across all levels of sport” in addition to:

  • National Coaches Week digital and Facebook ad campaign received an incredible 8.4 million impressions! A 147% increase over 2019. The campaign ads received over 15K clicks (8.6% increase from 2019).
  • Over 14,370 posts used one of the campaign hashtags on Twitter and Instagram (up 79% over 2019)
  • 73,000 users visited the CAC webpage, 24,300 were new users
  • Over 14,300 page views to the National Coaches Week landing page (5% increase)
  • Throughout the month of September the NCW Participation Guide was viewed 4,100 times
  • 20 unique events were listed on our new NCW Event Calendar
  • Over 9,713 coaches logged into the Locker over 16,837 times (a decrease of 32% from 2019)
  • During National Coaches Week the promoted Multi-sport eLearning modules received 4,388 total completions (a decrease of 35% over 2019)
  • During the week 2,095 self-registered new accounts in the Locker were created, and 241 Partner-Created new accounts were created (on average 600 new accounts are created per week).



Top to bottom from left to right: Photography and video assets; PowerPoint Template; social media set up; social media assets; digital paid ads; infographic; postcard; and National Coaches Week ads. 

Digital collateral from Coaching Association of Canada's Safe Sport campaign
Print and digital collateral from Coaching Association of Canada's Safe Sport campaign

Technical specifications:

  • Editable, re-useable email campaign template (integrated with MailChimp)
  • Coded for compatibility with modern email clients (e.g. GMail) as well as legacy email clients (e.g. Outlook 2010)

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